FAQ

 

When I log in with https I get a certificate mismatch warning. Is it okay to ignore this and log in?

This should not be a security issue when logging into your site's cPanel interface. Check to make sure that the SSL certificate is from a domain that belongs to your host before proceeding. If you are concerned about security, contact your host to make sure it is safe to proceed.

How can I know my DNS server?

 

You can use a tool like WHOIS to see what nameservers are registered to your domain. You can search for "whois" on a search engine to find a site with a WHOIS lookup tool.

"Write failed: disk quota exceeded." What does this mean?

 

This means that you have used up the amount of disk space allotted for your account. You will be unable to save anything, as you have no space left. You will need to contact your Ultimatum Host if you need more disk space. Otherwise, you can use the Disk Space Usage screen to locate files which can be removed to free up space.

How can I forward my old website to my new site?

You can do this with a redirect. You will need to go to the old site's cPanel interface and then go to Redirects. Set the old site's index page to redirect to the new site's index page.

 

Alternatively, if you wish for the old site and the new site to go to the same place but have not set up the new site yet, you can use a parked domain. A parked domain allows you to add a second domain name to your account that goes to the same website. For example, if you currently have johnsforums.com and you wish to add the domain johnsreallycoolforums.com which also goes to the johnsforums.com site, simply add johnsreallycoolforums.com as a parked domain and both domains will go to the same place.

I can't log into my cPanel; is there a login address other than http://www.example.com/cpanel?

 

You can also try https://www.example.com:2083 If that does not work, you will need to contact your Ultimatum Host for assistance.

How do I add images to my website?

You will need to both upload the image to your site and add an HTML <img> tag into your website's HTML code. More information about this HTML tag can be found at http://www.w3schools.com/tags/tag_IMG.asp

Why are none of my pictures working?

This could be for many reasons.

 

First, you'll need to make sure the links in your <img> tags go to pictures that exist within your account.

 

Next, make sure that if you have Hotlink Protection enabled, your domain name is allowed to view the protected extensions.

 

Next, make sure the permissions on your pictures allow them to be read by web users (i.e., they should be set to 644 or something similar). To learn more, search for "Unix file permissions" or "image file permissions" on the search engine of your choice.

 

These are some common reasons why pictures may not work, but not a complete list for every situation. You may wish to contact a web developer or your Ultimatum Host for further assistance.

How do I change my password in cPanel?

 

You can use the Change Password area to change your password. In the X theme, it is on the main screen. In the X3 theme, it is under Preferences on the main screen.

I have a new computer and can't remember my username or password. Can you help?

If the "reset your password" option is enabled, you will be able to reset your password at the login screen to your cPanel interface (https://example.com/cpanel or https://example.com:2083). If not, you will need to contact Ultimatum Host so we can reset your password.

Privacy is very important to cPanel and as such, we do not store any cPanel account passwords or have access to your cPanel interface.

I try to reset my password, but there is no email in my inbox. What do I do?

 

Make sure that you do not have any spam filtering software enabled that is intercepting the message. If you have disabled your spam filtering and still do not receive the message, you will need to contact your Ultimatum Host for further assistance.

I need to create a login on my website. How do I accomplish this?

You can use the Password Protect Directories function to accomplish this. Simply enable password protection and then add the users to whom you wish to give access.

My website asks for a username and password when I try to view it. How do I remove or change this?

Under the Security menu, go to Password Protect Directories. In this feature, you can modify the password protection settings for your domain. If your main domain asks for a password, modify the settings for public_html.

"There is no website configured at this address." What does this mean?

This can mean a number of things:

• The DNS information for this domain may not be propogated to nameservers on the Internet, so the site may not be available yet. This occurs with new sites or when a site's DNS information has changed. It usually will take 24-48 hours before the site becomes visible.
• There may be no websites created yet at that address. This page is a replacement for Apache's default "It Worked" page, and will show if no website has been placed on the IP address you are accessing.

 

If you see this page and your site is not new, or has not been recently moved or changed, please contact your Ultimatum Host for further assistance.

Is there any phone contact, other than support, available? What is that number?

 

Yes, you can contact our office at +55 (21) 3627-0892. We are open 24/7.

How do I customize my error pages?

 

You can do so in the Error Pages function within your cPanel interface.

When I'm searching on the Internet, I keep getting redirected to cPanel. Why?

Information about the Trojan QHosts virus

If you were brought to this site inadvertently because you were trying to use a search engine, you may be infected with a virus that is affecting Windows® machines and forwarding them to a server that was removed and replaced with a blank cPanel server. For more information on this virus, including methods of removal, please visit one of the following sites:

• http://www.microsoft.com/technet/security/bulletin/MS03-040.mspx

• http://vil.nai.com/vil/content/v_100719.htm

• http://securityresponse.symantec.com/avcenter/venc/data/trojan.qhosts.html

• http://www.trendmicro.com/vinfo/virusencyclo/default5.asp?VName=TROJ_QHOSTS.A

• http://www.sophos.com/virusinfo/analyses/trojqhosts1.html

 

Please check these sites before calling our offices, as our attendants cannot provide any more information than is provided above. Thank you for your patience in this matter.

(This notice was last updated 9 April 2006.)

How can I see my site as soon as it is created?

This may not be possible. Because the information necessary to view your site (DNS information) needs to spread across the internet before visitors can view your site, you may not be able to view your site for 24-48 hours after it is created, or your DNS information is changed. There is no way to speed up this process.

How do I upload an existing subscriber list to the mailing list?

You can use the Mass Subscribe function to upload a current subscriber list or paste in a lot of email addresses to subscribe to a mailing list.

1. From your cPanel interface, go to Mail -> Mailing Lists.
2. Find the list you want, click Modify, and log into the mailing list administration interface.
3. Go to Membership Management -> Mass Subscription.

Here you can paste a list of email addresses (one per line) or upload a file containing the email addresses (one per line).

How do I upload my web page files from my computer hard drive?

You can upload files to your site through the File Manager within your cPanel interface. Click on File Manager, and then scroll down to the directory you wish to put the files in.

 

You can also use an external FTP program to upload files. You'll probably want to create a FTP account to do this. Go to the FTP Manager and create an account with access to your public_html directory, then use your external FTP program to upload your site's files to that directory.

How long does subdomain propagation take after giving a new site a sub.domain.com name?

This can take anywhere from 24-48 hours. You can access the subdomain by using http://domain.com/sub until the subdomain's DNS information propogates.

After I upload a file, it still shows an older version. What's wrong?

 

Most likely, your browser has stored the older copy in its cache for fast loading of your site. You'll need to clear your browser's cache and navigate to the page again to see the new version. Instructions on clearing your cache in a few major browsers are listed below:

Firefox

1. Select Tools -> Clear Private Data.
2. Make sure the checkbox next to Cache is checked, and click Clear Private Data Now.

Internet Explorer

1. Select Tools -> Internet Options.
2. On the General tab, click Delete Files.
3. Click OK, then click OK again.

Safari

1. Select Safari -> Empty Cache.
2. Click Empty.

I accidentally deleted the public_html folder (or a file). How do I retrieve all of my files?

 

There is no undelete option. You will need to restore this folder from your backups. You can use the Backups function in cPanel to restore a home directory backup, or you can contact your Ultimatum Host to have them restore your backups.

If you do not have backups, you will probably be unable to restore your information.

Where do I need to place my index files?

You'll need to place these in your public_html directory. This directory is where visitors will be able to see your website files.

How can I restore a full backup file to my server?

If you need to restore a full backup file on a server, copy the file to your daily backups directory and it should be available for restoring.

 

Be sure to configure the backups correctly first.

How can I add a logo on the top of my website in the URL bar?

The logo that can be seen in your browser's URL bar is called a "favicon," meaning "Favorites Icon." These were initially used in the bookmarks for browsers and have lately been used in the URL bar as well. Search for "favicon tutorial" on your favorite search engine to find out all you need to know about it, and even find the online in-browser favicon creators.

Can I change the domain name associated with my cPanel account?

 

You will need to contact your Ultimatum Host to get more information about changing your domain name.

How can I back up my complete website to a drive on my computer?

You can use the Generate/Download a Full Backup function in the Backups section of your cPanel interface.

How I can know the path of a file on the server?

 

You'll need to check the statistics area of cPanel for your home directory. That directory (usually /home/username/) contains your files. For example, if your username is joe and you put a file in public_html called home-en.php, the file may be located at /home/joe/public_html/home-en.php.

What is the address that I go to log onto my cPanel?

 

These examples assume your domain name is example.com:

• http://example.com/cpanel
• http://example.com:2082

 

Or, for SSL (more security):

• https://example.com:2083

 

if your site does not yet resolve, you can use its IP address instead. This example assumes your IP address is 255.225.255.255:

• http://255.255.255.255:2082

My domain name is being used by a third party to send spam emails. How do I stop it?

You should contact your Ultimatum Host as soon as possible so we can look into this issue.

I need to know how to copy and paste HTML code to my website.

You can edit the HTML code using the File Manager in cPanel. In the File Manager, select the file to which you wish to add the code, and click Edit with Code Editor. Then, you can copy and paste the code into the HTML file where it should go.

We recommend testing this process on a test page, so that you do not make any unwanted changes to your live website.

How do I remove an old subdomain that was placed in a directory, such as /exampledomain.com?

I cannot seem to be able to remove old subdomains that were placed in a directory.

When you delete a subdomain in cPanel, it removes the entries that take users to that subdomain, but not the actual files. You'll need to delete the directory from the File Manager if you wish to remove it as well.

How do I set an HTML document to be the main page?

You'll need to use index.html as the main page for your site.

How can i link a webpage to the main page of my website?

If you are looking to just direct the visitor of that page to your home page with a hyperlink, use something similar to <a href="http://www.example.com">My Home Page</a>.

If you wish to have multiple domains "point" to your home page, you can add parked domains, which will direct visitors to your home page.

I am a resident of the UK, but forms on my websites are showing USA time and not GMT.

This is because the forms on your page are using the time on the server that stores your site. You'll need to edit the code in the form to show the time zone you wish to use.

I'm adding phpBB bulletin board. What are the database name, password and username?

These values should be ones that you create to use with phpBB. You may need them later to access the content of your bulletin board. as phpBB stores its information in a database.

Are there multiple levels of cPanel access? For subdomains? Addon domains?

Currently there is only one level of cPanel access. However, subdomains and addon domains can be accessed through SFTP, FTP, or Web Disk to modify their files depending on your server's configuration.

if I have a file x.php in my www directory, what should I put as the command in the standard cron jobs section to run that file?

You'll need to put the full path to that file as the command. Check the main screen of your cPanel interface for your home directory. It's likely something close to /home/username.

 

Now, add the directory that the file is in. For example, if your username is ron, and your home directory is /home/ron, you could run that file with /home/ron/www/x.php.

 

You will need to make sure that x.php is executable. You can check in the File Manager or an FTP program to make sure that the file has permissions necessary for execution (likely 755).

 

Note: Unless you want x.php to be available to the public, place it in /home/ron/ instead. It doesn't have to be in your www or public_html directory to be run by a cron job.

How do I change the 401 error that is caused by cancelling a username/password login window for a protected directory?

To change the page received by a user, go to Error Pages in the Advanced section of your cPanel Interface (X3 theme). Then, choose the domain for which you wish to modify the error pages. Click on the 401 page, or any other error page, and make your changes.

What is my FTP port value?

 

It's likely that you'll connect to port 21 for FTP. However, it is possible that your Ultimatum Host may have changed this port. Please contact your Ultimatum Host for specific ports on your server.

Shell access is not enabled

If you get an error message when you try to log in through SSH that says Shell Access is not Enabled, you'll need to contact your Ultimatum Host to gain shell access.

How can I upload a WordPress theme?

Up-to-date instructions from WordPress can be found here.

 

Likely, you simply have to upload the theme's directory to public_html/wp_content/themes/.

 

If you had a theme called summerboard and the theme was downloaded into a directory called summerboard, upload the summerboard directory to public_html/wp_content/themes/, thus creating public_html/wp_content/themes/summerboard/.

How can I manage multiple domains through one cPanel account?

To manage multiple domains with one cPanel account, you can use addon domains.

 

Your account will have a main domain associated with it in order to keep track of the account. Then, simply add more domains through the Addon Domains area in cPanel. You will probably want to add them outside of your public_html directory in order to keep track of them easily.

 

Your main domain will be located at /home/username/public_html. You can then add domains in directories like this:

• domain2.com — /home/username/domain2.com/
• domain3.org — /home/username/domain3.org

 

If you follow that directory structure, you can provide FTP or WebDAV access to 1 of the domains without having to provide access to your other domains.

My File Manager gives an access permission error after I try saving changes I make with it.

 

This likely means that there are file ownership or permissions issues with the file(s) you are trying to change. You will need to make sure that the file is writable (644 for .html or .htm) and owned by your user. You should contact your Ultimatum Host and have them verify your file permissions and ownership if you do not have shell access.

I have uploaded a file to the public_html directory. What do I do next to publish the page?
How can I use home-en.php instead of index.html for my site?

 

Once a file is uploaded to public_html, it will be visible at your domain. If you upload a file called pets.html to public_html, it will be visible at http://www.yourdomain.com/pets.html.

 

Files called index.* ( index.html, index.htm, home-en.php) will be shown at http://www.yourdomain.com/

 

If you remove index.html, other files with index.* will show up in its place. So, if home-en.php is the only file named index.* in public_html, it will show.

 

Alternatively, you can create a file called .htaccess containing this line in your public_html directory:

DirectoryIndex home-en.php

Make sure to remove that line from .htaccess if you no longer wish to see home-en.php when viewing your website.

If an HTML file is located in public_html and is not visible at your domain, make sure that it has 644 permissions and is owned by your username.